Terms & Conditions

1. Agreement to Terms

By accessing and using the Golden Goose Superstar website (goldengoose-superstar.com), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Product Information & Authenticity

Golden Goose Superstar is committed to providing authentic Golden Goose sneakers and luxury footwear. We guarantee that all products sold on our website are:

• 100% authentic Golden Goose products
• Sourced directly from authorized distributors
• New and unworn unless otherwise specified
• Accompanied by original packaging and authentication materials

Product descriptions, images, and specifications are provided for informational purposes. We strive for accuracy but cannot guarantee that all product information is complete or error-free.

3. Pricing & Payment Terms

All prices listed on goldengoose-superstar.com are in US dollars and include applicable taxes. Prices are subject to change without notice. We reserve the right to modify prices at any time before completing your order.

Accepted Payment Methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay and Google Pay
• Shop Pay and other approved payment services

Payment must be received in full before order processing begins. All transactions are processed through secure, encrypted payment gateways.

4. Order Processing & Fulfillment

Orders are typically processed within 1-2 business days after payment confirmation. Processing times may be extended during peak seasons or promotional periods.

Order Confirmation: You will receive an email confirmation once your order is placed and another when it ships with tracking information.

Inventory: All items are subject to availability. In the rare event that an item becomes unavailable after your order, we will notify you immediately and provide a full refund.

5. Shipping & Delivery

We offer worldwide shipping with various delivery options:

• Standard Shipping: 5-7 business days within the US
• Express Shipping: 2-3 business days within the US
• International Shipping: 7-14 business days depending on destination
• Premium Overnight: Next business day for orders placed before 2 PM EST

Shipping costs are calculated at checkout based on destination and selected service. Free standard shipping is available for orders over $300 within the continental US.

6. Returns & Exchanges

We want you to be completely satisfied with your Golden Goose Superstar purchase. Our return policy includes:

Return Window: 30 days from delivery date

Condition Requirements:

• Items must be unworn and in original condition
• Original packaging, tags, and accessories must be included
• Proof of purchase required
• Custom or personalized items are final sale

Return Process: Contact our customer service team to initiate a return and receive a prepaid return label. Refunds are processed within 5-7 business days after we receive your return.

Exchange Policy: We offer free size exchanges within 14 days of delivery, subject to availability.

7. Intellectual Property Rights

All content on goldengoose-superstar.com, including but not limited to text, graphics, logos, images, and software, is the property of Golden Goose Superstar or its content suppliers and is protected by international copyright laws.

The Golden Goose trademark and related intellectual property rights belong to their respective owners. We are an authorized retailer and respect all trademark and copyright protections.

You may not reproduce, distribute, or create derivative works from any content on this website without express written permission.

8. User Conduct & Prohibited Activities

When using our website, you agree not to:

• Use the site for any unlawful purpose or to solicit unlawful activity
• Attempt to interfere with the website's security features
• Upload or transmit malicious code or harmful content
• Impersonate another person or entity
• Harvest or collect user information without consent
• Use automated systems to access or scrape the website
• Engage in fraudulent activities or chargebacks

Violation of these terms may result in immediate termination of your account and legal action.

9. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices as described in our Privacy Policy.

We implement industry-standard security measures to protect your personal and payment information. However, no method of transmission over the internet is 100% secure.

10. Limitation of Liability

Golden Goose Superstar's liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account
• Issues caused by third-party services or shipping carriers
• Force majeure events beyond our reasonable control

Our maximum liability for any claim related to your purchase shall not exceed the amount you paid for the specific product in question.

11. Warranty Disclaimer

While we guarantee the authenticity of our products, we provide them "as is" without any express or implied warranties beyond those provided by the original manufacturer.

Golden Goose products come with the manufacturer's standard warranty. Any warranty claims should be directed to Golden Goose directly according to their warranty terms.

12. Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of New York State, without regard to conflict of law principles. Any disputes arising from these terms or your use of our website shall be resolved through:

1. Informal Resolution: We encourage contacting our customer service team first to resolve any issues.

2. Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in New York, NY, under the rules of the American Arbitration Association.

3. Class Action Waiver: You agree to resolve disputes individually and waive the right to participate in class action lawsuits.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Continued use of our website after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.

14. Severability & Entire Agreement

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

These Terms and Conditions, along with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and Golden Goose Superstar.