Shipping Information
Fast, secure, and trackable delivery for your Golden Goose Superstar sneakers worldwide
Free Shipping
On orders over $150 within the US
Secure Packaging
Premium packaging to protect your sneakers
Worldwide Delivery
We ship to over 50+ countries globally
Real-time Tracking
Track your order from warehouse to doorstep
Domestic Shipping (United States)
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $9.95 (Free on orders $150+) | ✅ Included |
| Express Shipping | 2-3 business days | $19.95 | ✅ Included |
| Next Day Delivery | 1 business day | $39.95 | ✅ Premium tracking |
| Saturday Delivery | Saturday delivery | $49.95 | ✅ Premium tracking |
📍 Free Shipping Zones
Qualifying orders ($150+) include free standard shipping to:
All 50 US states, Washington DC, Puerto Rico, and US Virgin Islands. Alaska and Hawaii may have extended delivery times of 7-10 business days.
International Shipping
| Region | Delivery Time | Shipping Cost | Duties & Taxes |
|---|---|---|---|
| Canada | 7-12 business days | $24.95 | Customer responsibility |
| Europe (EU) | 10-15 business days | $34.95 | Duties included for orders under €150 |
| United Kingdom | 8-12 business days | $29.95 | Customer responsibility |
| Australia & New Zealand | 12-18 business days | $39.95 | Customer responsibility |
| Asia (Japan, Korea, Singapore) | 10-16 business days | $44.95 | Customer responsibility |
| Rest of World | 15-25 business days | $49.95 | Customer responsibility |
🛃 Important International Information
Customs & Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their local customs office. These charges are not included in your order total.
Delivery Times: International delivery times may vary due to customs processing and local postal services.
Address Accuracy: Please ensure your shipping address is complete and accurate. We cannot be responsible for packages lost due to incorrect addresses.
Order Processing & Fulfillment
Order Confirmation
Your order is confirmed and payment is processed within 1 hour of purchase.
Quality Check
Each pair of Golden Goose sneakers undergoes thorough quality inspection (1-2 business days).
Secure Packaging
Your sneakers are carefully packaged with premium materials to ensure safe delivery.
Dispatch & Tracking
Your order ships within 2-3 business days with tracking information sent to your email.
Package Tracking & Delivery
📱 How to Track Your Order
Email Confirmation: Once your order ships, you'll receive an email with your tracking number and carrier information.
Tracking Methods: Use the provided tracking number on the carrier's website (FedEx, UPS, DHL, or USPS).
Delivery Notifications: Most carriers provide SMS and email notifications for delivery updates.
🏠 Delivery Requirements
Someone must be available to sign for packages over $200 in value. If no one is available, the carrier will leave a delivery notice and attempt redelivery or hold the package at a local facility for pickup.
Special Circumstances
| Situation | Policy | Timeline |
|---|---|---|
| Pre-Order Items | Ships when inventory arrives | Estimated date provided at checkout |
| Backorder Items | Ships when restocked | Email notification when available |
| Holiday Shipping | Extended processing times | Clearly marked during checkout |
| Address Changes | Contact us within 2 hours of order | Changes not guaranteed once shipped |
| Damaged Packages | Full replacement or refund | Report within 48 hours of delivery |
Shipping Restrictions & Limitations
🚫 Shipping Restrictions
PO Boxes: We cannot ship to PO Boxes for security reasons. Please provide a physical street address.
APO/FPO Addresses: Military addresses are supported with standard international shipping rates and extended delivery times.
Prohibited Locations: We do not ship to certain international locations due to customs restrictions. Contact us to verify if your location is supported.
📦 Packaging Information
Eco-Friendly Materials: We use sustainable packaging materials whenever possible, including recycled boxes and biodegradable protective materials.
Discreet Packaging: All packages are sent in plain boxes without external branding for security and privacy.
Package Size: Standard shoe boxes are approximately 14" x 10" x 6" and weigh 2-4 pounds depending on shoe size.
Need Help with Shipping?
Our customer service team is ready to assist you with any shipping questions or concerns.
Email: [email protected]
Phone: +1-212-555-8976
Hours: Monday-Friday 9AM-8PM, Saturday-Sunday 10AM-6PM EST